![]() Update password for local NAS users Create a new password for local NAS users.Ĭlick Skip this user if the password should be set later.Create a New Password for My Cloud OS 5.End User License Agreement Review the End User License Agreement Click I Agree.IMPORTANT: Do not unplug your device during upgrade installation. You will need to reinstall the Apps you have There will no option to revert back to OS 3. IMPORTANT: Upgrading to My Cloud OS 5 is a one Way Migration. Introducing My Cloud OS 5 click Next to continue the update processĬlick Update Later to cancel the OS 5 update process.Click Install and Reboot and wait for the update and reboot process to completeįor assistance accessing the Dashboard, please refer to Answer ID 27432: How to Access the My Cloud OS 3 Dashboard.Select the firmware image file and Click Open to start the firmware update process Login to your My Cloud dashboard as "admin" userįor assistance accessing the Dashboard, please refer to Answer ID 27432 How to Access the Dashboard on a My Cloud Device.Download firmware version 2.42.115 or higher for your My Cloud model from the WD Support Website to your local computer.Before updating to My Cloud OS 5, your device must be updated to Firmware 2.42.115 or higher.My Cloud OS 5 HTTPS Redirects Explained.Answer ID 30014: Best Practices for My Cloud OS 5 Cloud Access and Indexing.Before upgrading, please review Answer ID 29389: My Cloud OS 5 & OS 3, The Key Differences in Product Features for more details on feature differences and My Cloud OS 3 apps that will no longer be available.To find more information about firmware availbility and supported device, please refer to Answer ID 29230: Devices Available and Supported for My Cloud OS 5 Firmware Upgrade.To find more information about My Cloud OS 5 firmware, please refer to the My Cloud OS 5 Firmware Release Notes.Devices updated to My Cloud OS 5 cannot be downgraded to My Cloud OS 3.Please follow the steps below to update the firmware to My Cloud OS 5 Do not disconnect or power off your device during the firmware update process, as this could potentially render the device unusable.Before updating the firmware on your WD device, make sure you have an additional copy of your important information.The following precautions should be taken before installing the firmware update. Windows Protocol SMB1 and NTLMv1 Authentication are disabled by default.įor more information, please refer to Answer ID 29985 My Cloud OS 5: TV, Printers, Scanners, IP Camera and Media Players Cannot Connect.Twonky DLNA Server v8.2.1 installed on My Cloud OS 5 and higher no longer contain the Twonky Thumbnail Utility (TTU) tool and does not support extracting thumbnails from video content by default.For more information, please refer to Answer ID 29845 My Cloud OS 5: Twonky Video Thumbnails Not Displayed.Twonky DLNA, iTunes Server, Remote Backups, Internal Backups and USB Backups must be installed from the Apps tab.My Cloud requires hard drives inserted into the bays and a volume must be created to perform the firmware update.3rd party apps must be reinstalled and configured.For more information, please refer to Answer ID 29498 My Cloud OS 5 3rd Party Apps Matrix Squeezecenter, Z-wave, Git, nzbget, Cibecs, DVBlink, Fortress Secure, amule, IceCast, HTTP Downloads, P2P Downloads. The following apps are not supported on My Cloud OS 5.Please refer to the "My Cloud OS 5 Remote Access Account" section in this article after upgrading to My Cloud OS 5 firmware. A new My Cloud OS 5 Remote Access Account must be created to use with the new My Cloud OS 5 mobile and Web App.Devices upgraded to My Cloud OS 5 cannot be downgraded to My Cloud OS 3.My Cloud OS 5 firmware is not available for all My Cloud products at this time.įor more information, please refer to Answer ID 29230: Devices Available and Supported for My Cloud OS 5 Firmware Upgrade.
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